"We provide a week of 'special care' for all new customers, with close to instant replies to questions, helping you get set-up as quickly and easily as possible. Following that, you will still continue to receive our award-winning 24-hour support at no charge. We believe that you should get our premium service with affordable prices. We offer 24 hour guaranteed response time to your questions provide you with an extensive, frequently updated, Customer Support Area, and many helpful links, so that all the information you need is straight at your fingertips! We make it easy for you to use and sign-up for our service, no matter where in the world you are. If you are not 100% satisfied within your first month at Superb Internet, we will refund 100% of your initial service payment."